Public Speaking

Service Description

David will discuss real-life examples, some good and some bad, to cover where he has co-created Value Focussed Communities of Practice and how these enabled Service management to become more enterprise focussed through co-created knowledge, experience-focused measurement and a more defined organisational language. As well as demonstrating the value of 'peeking under the covers' to co-create value you didn’t even know existed. Co-creating value in organisations will help you understand how applying ITIL4 and value focussed Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.

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