Service Management Consultancy

What does value mean to you?

Pause, take a moment to ask this of yourself, your colleagues and your customers.

VALUE-LED SERVICE MANAGEMENT CONSULTANCY

Built upon 30 years working in Digital Services and accredited via ITIL4, VeriSM & SIAM qualifications and the awarding of a British Computer Society (BCS) fellowship.

Our director David Barrow sits on committees for the British Computer Society (BCS), British Standards Institute (BSI) and the International Organisation for Standardisation (ISO) discussing the practical application and future of service management, its standards and the education needed to make the best use of this critical

organisational enabler.

DIGITAL SERVICE

EXPERIENCES

Move away from service levels, aged watermelon reporting and dissatisfied customers.

We'll identify areas for improvement, delivering enhanced service experiences that empower your teams, increase your colleague productivity and delight your customers - whilst reducing the operating costs you bear.

VALUE CO-CREATION

Unlock the Power of Value

Co-Creation: Transforming Ideas

into Reality

Through understanding what value means to you, we'll give you access to a community of value focussed professionals that will enhance your digital service offerings and enable you to innovate at pace.

Value co-creation goes beyond the traditional concept of companies solely 'doing-to' customers, through engaging customers and stakeholders throughout the digital service lifecycle, gaining invaluable insights, diverse perspectives, resulting in co-designed digital experiences which delight customers.